To help keep your account secure, please ensure your password meets the following criteria:

- Minimum 12 characters in length
- At least one uppercase letter (A–Z)
- At least one lowercase letter (a–z)
- At least one number (0–9)
- At least one special character (e.g., ! @ # $ % ^ & *)
- You cannot include your name, your birthday, 'Scotch', the word 'Password' or a simple pattern such as '1234'

We recommend using a passphrase or a password manager to create and store strong, unique passwords.
Please note: Too many incorrect login attempts will result in your account being locked. Please contact Techsupport on 03 9810 4411 if you are unable to login.